Almost every resident of apartment buildings has at least once in his life encountered the presence of cockroaches or rodents in his apartment. But this does not mean that people are sloppy, but, as a rule, that employees in the housing and communal services sector are dishonest. After all, mice and insects climb up risers, interfloor ceilings and ventilation from basements. They create unsanitary conditions and cause fear along with disgust. If the basement is dirty, damp and dark, these are factors that contribute to the appearance of “uninvited tenants” there, as well as an unpleasant odor. We will tell you how to deal with these problems and discuss the cleanliness of the walls in the entrance.
Rats in the entrance: where to go?
If cockroaches or rodents suddenly appear in the entrance, immediately contact the management company. It, in accordance with the Rules and Standards for the Technical Operation of the Housing Stock, Article 161 of the Housing Code and SanPiN, must provide decent and safe living conditions and compliance with sanitary requirements.
As we know from the same rules, “utility workers” must regularly walk around public areas in order to identify problems for their further elimination. They must have an agreement with a disinfection company, which, at the first request, will come out to deratize common areas of the house.
So, what to do and where to complain if there are rats in the entrance?
The following video will tell you what to do if the residents of the entrance are eaten by rats:
Submit an application
But if the appeal to your housing department was not successful, and mice and insects are still attacking the entrance, there is recourse for the “utility workers”. Feel free to write complaints to the State Housing Inspectorate, the Sanitary and Epidemiological Station and Rospotrebnadzor. To secure the full impact, write also to the Prosecutor's Office.
The Housing Inspectorate is a government body created specifically to monitor the work of public utilities. Its employees conduct an on-site inspection and issue an order for elimination. The management company will have no choice but to use all its means to combat rodents and cockroaches.
An example of a complaint statement:
- In the upper right corner of the sheet we write our last name, first name and patronymic. We indicate the registration address and contact information;
- fill out the “header” in the format “statement on committing an administrative offense under Article 7.22 of the Code of Administrative Offences”;
- then we describe the essence of the problem (the main thing is to write to the point, without unnecessary emotions) with the obligatory indication of the address. It would not be amiss to refer to regulatory documents;
- Next, we turn to the inspector with a request to conduct an inspection, issue a resolution and punish the perpetrators;
- We sign and date.
Complaints to other authorities can be written in any order, but the template is approximately the same. you can here.
Complaint about rats in the basement of an apartment building
Complaint about rats in the basement of an apartment building - 1
Complaint about rats in the basement of an apartment building - 2
Complaint about rats in the basement of an apartment building - 3
Complaint about rats in the basement of an apartment building - 4
Necessary actions
Detailed sequence of actions when detecting rats and cockroaches:
- contacting the Housing Office;
- if your request is ignored, a complaint to the State Housing Inspectorate, Rospotrebnadzor, SES;
- writing an application;
- its submission (via mail by letter with notification or delivery in person);
- one-month wait for a response (the period required by law);
- monitoring the elimination of the problem (utility workers have a month and a half to do this).
Based on the fact that unsanitary conditions in the entrance do not disappear, even after contacting supervisory organizations, we advise you to write a statement of claim to the court.
Where should you go if the smell from the basement on the first floor of a residential building bothers you?
Is it possible to get rid of a rat yourself and how to do it?
If a rat does appear in the apartment, we strongly advise against immediately running to the store for poison. If it turns out to be effective and kills all rodents, then soon the carcasses will begin to decompose and emit an unpleasant odor. And this is not the biggest trouble that awaits the unlucky owner or hostess. Therefore, if you decide to get rid of rats in the apartment yourself, then you need to use only those methods that do not involve the death and decomposition of animals in the ceilings and ventilation shafts, since the carcasses will then be very difficult to get.
An effective way to control rats is to use an ultrasonic device. However, it cannot be 100% effective unless it is reliably established where the rats came from in the apartment.
It is also believed that it is enough to have a cat in the apartment, then the mice and rats will run away or all of them will be defeated. Many will confirm that there are indeed fewer rodents in the apartment. But you need to keep in mind that the cat must be old enough and have a highly developed hunting instinct. Not every member of the cat family desires and expresses readiness to hunt.
If you decide to use traps, purchase a rat trap and place it in a visible place. Do not buy a mousetrap - it is too light and fragile for a rodent. Tie the device to a pipe, radiator, or other strong location so that the rat cannot drag it away. This way you can harvest a “living harvest”.
There are also a number of odors that repel rats:
- mint
- sagebrush
- Melissa
- lavender
- tansy
- wild rosemary
- elder
Please note that the above measures can be considered as preparing the apartment for the arrival of specialists, but not as an independent fight against cunning rodents.
Smell from the basement
An unpleasant smell from the basement is periodically present in every apartment building. There can be many reasons for this: from a sewer break to a deceased animal. Not only aesthetic feelings suffer from such a “fragrance,” but health can also suffer.
The basement should be dry and clean. There should be no unpleasant odor. This is written in the Rules and Regulations for the Technical Operation of Housing.
The following video talks about how to deal with communal tyranny when the smell from the basement is very bothersome:
Where to file a complaint
As in the previous case, the algorithm of actions in the event of an unpleasant odor from the basement is standard. Contacting your house management company doesn't help? Write an application to the housing inspectorate, SES and Rospotrebnadzor. Moreover, it is advisable to write not one statement signed by all residents collectively, but according to an application from each resident. This works much more efficiently.
The text of the complaint itself looks something like this:
- in the “header” we write where, from whom and to whom. We indicate the contact telephone number and email address;
- then we write “a statement of violation of the rules on the maintenance and repair of residential buildings”;
- in the text we accurately and clearly indicate the reason for the request along with the address where the incident occurs;
- we ask the State Housing Inspectorate employee to take action and punish those responsible;
- we wait until the utility workers eliminate the cause of the smell;
- We contact the prosecutor's office, the court and the municipality if contacting the supervisory authorities does not help.
Below you will find a sample application for a smell from the basement, and you can also use it.
Sample application for smell from basement
Sample application for smell from the basement - 1
Sample application for smell from the basement - 3
Sample application for smell from the basement - 2
Sample application for smell from the basement - 4
List of steps
A step-by-step description of measures to curb the sloppiness of housing office employees:
- writing an application to supervisory authorities;
- sending it to the inspector via registered mail with notification;
- waiting for a decision within thirty days;
- After the “utility workers” are given the removal order, they have forty-five days to put the basement in order.
And remember, if these measures do not help, feel free to contact the judicial authorities. You will certainly win the case.
Don’t know what to do if teenagers wrote on the walls in the entrance? We'll tell you!
“Intelligent” rodent: what is it like?
- Mostly, a person is bothered by the gray rat (pasyuk). Belongs to mammals, order of rodents. A synanthropic animal that has occupied all territories suitable for its habitat. It is considered the largest predator of its species in the vastness of the Russian Federation.
- The length of its body is from 17 to 25 cm, the tail itself is 19 cm in size. The fur coat is a beautiful gray shade. The fur is heterogeneous. It varies especially on the back and abdomen. There are exceptions - black rats.
- Pasyuk leads a nocturnal and evening lifestyle. Settles near (or in) a person’s home. Can exist in a group, alone or in a colony.
- Each group has its own “sphere of influence,” a territory marked with a special pheromone.
- Rats have nests that they protect. The path to the nest, wherever it is, is unmistakably found.
- Once a route has been laid, away from heavy traffic (along pipes, baseboards, along walls), it is immediately remembered and does not change.
- The basement rat feeds on food rich in animal proteins. Does not neglect waste and fodder. They attack young birds and animals.
- The rodent constantly needs food, on average 25 g per day and water (35 ml). Without food, rats die after 4 days, while without water, death occurs even earlier.
- The most formidable weapon of these animals is their teeth, which do not stop growing throughout their lives. They chew through wires and soft metal objects made of tin, copper, and lead.
- The life cycle is 3 years at best. But due to the high mortality rate of young shoots, only 5% survive to this age. The remaining individuals have a life span of about one and a half years.
Inscriptions on the walls in the entrance
When leaving the house and waiting for the elevator, it’s not entirely pleasant to read something like “Misha is a fool” on the wall, and sometimes even more vigorous inscriptions. Unfortunately, young people have always gravitated towards “rock painting”. This is a problem, I’m not afraid to say with confidence, of every home in our country, as well as the advertisements posted everywhere.
According to the Rules and Standards for the Technical Operation of the Housing Stock, which we have already mentioned a thousand times, housing department employees are required to paint over the inscriptions on the walls and wash them of dirt. We'll tell you where and how to write if they don't. And, once again, let us remind you that you pay monthly for the maintenance of your home.
The following video will tell you how law enforcement agencies fight against those who like to write on the walls in the entrance:
Where to go
We won’t repeat ourselves too much; it has already been mentioned many times that the main body of influence on unscrupulous “utility providers” is the State Housing Inspectorate. Together with her, it is advisable to contact Rospotrebnadzor, as an organization that monitors the poor quality of services to the population.
How to draw up an application is described in detail in the above paragraphs. We slightly change the wording in the main text - and the complaint about the dirty and scribbled walls of the entrance is ready. You can her.
Sample complaint about dirty and scribbled walls of the entrance
Sample complaint about dirty and scribbled walls of the entrance - 1
Sample complaint about dirty and scribbled walls of the entrance - 4
Sample complaint about dirty and scribbled walls of the entrance - 3
Sample complaint about dirty and scribbled walls of the entrance - 4
Necessary actions
The sequence of actions also does not differ from measures taken in the event of a smell from the basement and the appearance of rodents there. Read the previous paragraphs carefully and follow the algorithm specified there. Don’t forget that even if an appeal to the housing inspectorate does not produce results, there are always higher authorities, for example, the prosecutor’s office and the court.
We hope that after reading everything we have written, you will be able to effectively influence lazy or careless employees in the housing and communal services sector. After all, it’s always nice when you are surrounded by a clean entrance, without unnecessary odors and “uninvited guests.” Fight for your comfort, and we will be happy to help you with competent advice.
What to do if the Housing Office ignores the need to control rodents
Residents of the house may also be concerned about the question of where to go to complain about the dishonest performance by housing office employees of their functions: timely garbage removal, cleaning the territory, preventing pests from appearing in the house.
So, if the housing office ignores its duties, a complaint is drawn up against them and sent to Rospotrebnadzor, the Sanitary and Epidemiological Station or the Prosecutor's Office.
Within a month from the date of registration of the application, deratization and a full range of measures to prevent the re-invasion of rats must be carried out : inspecting basements for cracks, sealing ventilation shafts with metal mesh, installing glass windows, etc. If no measures have been taken within a month, you can file a lawsuit.
Residents' rights when rodents are found in a residential area
The Office of Rospotrebnadzor for the Ulyanovsk Region (hereinafter referred to as the Office) receives requests from residents of Ulyanovsk regarding the presence of rats in residential buildings.
Relations regarding the maintenance of common property owned by the right of common shared ownership to the owners of premises in an apartment building (hereinafter referred to as the common property) are regulated by Decree of the Government of the Russian Federation of August 13, 2006 N 491 “On approval of the Rules for the maintenance of common property in an apartment building and the rules for changing the amount of maintenance fees and repair of residential premises in the case of the provision of services and performance of work on the management, maintenance and repair of common property in an apartment building of inadequate quality and (or) with interruptions exceeding the established duration” (hereinafter referred to as the Rules).
According to the Decree of the Government of the Russian Federation dated 04/03/2013 N 290 “On the minimum list of services and work necessary to ensure proper maintenance of common property in an apartment building, and the procedure for their provision and implementation” (together with the “Rules for the provision of services and performance of work necessary to ensure proper maintenance of common property in an apartment building"), work on the maintenance of premises that are part of the common property in an apartment building includes, among other things, carrying out deratization and disinfestation of premises that are part of the common property in an apartment building.
The list of services and works included in the minimum list of services and works necessary to ensure proper maintenance of common property in an apartment building, the frequency of their provision and implementation are determined and reflected in the management agreement for the apartment building.
In accordance with Part 1 of Art. 161 of the Housing Code of the Russian Federation, as well as the provisions of the Rules, the management of an apartment building must ensure the proper maintenance of common property, while management organizations and persons providing services and performing work in the direct management of an apartment building are responsible to the owners of the premises for violation of their obligations and bear responsibility for improper maintenance of common property in accordance with the legislation of the Russian Federation and the agreement.
If rats are found in common areas of residential buildings, you must submit a written request to the organization that manages the residential building about the need to treat the premises. If the latter fails to take timely measures to comply with the requirements for the maintenance of common property in a residential building within the time limits established by law, you can contact the Department, attaching a copy of a document confirming the fact of non-fulfillment or poor quality performance
the service provided by this organization.
If rodents are detected in a residential apartment, the tenant can treat the apartment independently. According to Article 30 of the Housing Code of the Russian Federation No. 188-FZ of December 29, 2004, the owner of a residential premises bears the burden of maintaining this premises and, if this premises is an apartment, the common property of the owners of premises in the corresponding apartment building, is obliged to maintain this premises in proper condition.
Source
The head of the legal department, Vladislav Frolov, answers:
The management company is obliged to carry out such work. If the management company refuses, complain to the housing supervision authorities (Housing Inspectorate) in your region, the local administration, Rospotrebnadzor and the prosecutor's office. Refer to the fact that the management company violates Art. 161 and 162 of the Housing Code of the Russian Federation, paragraph 10 of the Decree of the Government of the Russian Federation of August 13, 2006 N 491 and paragraph 3.4.8 of the Decree of the State Construction Committee of the Russian Federation of September 27, 2003 No. 170.
Such violations lead to holding the management company accountable, up to the revocation of the license and the inclusion of management and founders, which will make it impossible for them to engage in this activity ever again in the future.
